New Book in Stores this June

• Home
• About Author
• About Book
• Engagements
  
• Events
• Video Library
• Contact

About Joyce

Author - Motivational Speaker - Industry Expert

Dr. Joyce A. Hunter is an Associate Professor at Saint Xavier University in the Graham School of Management in
Chicago, Illinois, USA.  Dr. Hunter teaches business marketing, promotional strategies, hospitality marketing and hospitality management courses. She earned her Doctor of Business Administration (DBA) with a concentration in marketing at Argosy University in  Orange County, California in 2004 and a Master of Science degree in Integrated Marketing Communications at Roosevelt University in Chicago, Illinois in 1997. Dr. Hunter’s work on air rage has been cited in the New York Times and she has presented papers on the air rage phenomenon at conferences around the world.

Before entering academia, Dr Hunter learned about air rage first-hand from working more than 25 years at a major U.S. airline carrier. There she gained broad experience in professional marketing and became a leader in customer service as she rose from airline sales reservationist, ticket sales agent and administrator to sales promotion expert and a corporate account manager. She is a Certified Travel Counselor (CTC) who has traveled extensively throughout the United States, Europe, Asia and Africa. Dr. Hunter’s research continues to focus on pinpointing the causes of passenger meltdowns, especially what she calls the “Triple-A Triggers” of air rage: alcohol, anxiety, and anger.  Her findings have made Dr. Hunter a staunch advocate for excellent customer service as a key for reducing air rage.